CRM / ERP systems

CRM / ERP systems – new opportunities for business automation

The transition of many business processes to an automated mode is a modern IT-trend, which contributes to the development of entrepreneurship and makes it easier for companies to work. CRM and ERP systems are software that is designed to serve the mentioned purpose. We offer you information about the features of these systems, their functions and differences.


The abbreviation ERP comes from Enterprise Resource Planning, which means “enterprise resource management”. Such a system, in fact, is a large-scale database that combines the work of all key divisions of the company, namely:

purchasing department;
personnel Department, etc.

The information contained in the system makes it possible in a simple and automated mode to perform many tasks relevant to the activities of the enterprise. For example:

planning of volumes of purchased raw materials;
the plan of recruitment of workers;
implementation of current projects related to equipment improvement;
other measures that are needed for the company to function smoothly and efficiently.

As you can see, such systems can significantly help in the work of modern companies.

CRM systems

Considering all the nuances associated with the functioning of CRM systems, it is also worth starting with considering their abbreviations. It comes from the phrase Customer Relations Management meaning “customer relationship management”. Such systems, according to the principle of their functioning, are full-fledged information systems that allow timely operations related to customer interaction. This cycle of operations covers all the necessary stages of communication – from acquaintance of the client with the company and ending with a commercial offer.

Development of CRM and ERP systems is an important activity of A&A. Our specialists have extensive experience in the development of software of this type. Therefore, they will develop high-quality automated systems taking into account the specifics of your business.